Shipping Policy

1. Shipping Coverage and Restrictions

1.1 Domestic Shipping Only

Fortress Technologies currently provides shipping services exclusively within Australia, including:

• All Australian states and territories
• Metropolitan and regional areas
• Remote areas (subject to carrier availability and additional fees)
• Post Office Box addresses
• Parcel lockers and collection points

1.2 International Shipping Restrictions

We do not currently offer international shipping due to:

• Export Control Compliance: Our products may contain technology subject to theDefence and Strategic Goods List under the Customs Act 1901 (Cth) andCustoms (Prohibited Exports) Regulations 1958
• Telecommunications Regulations: Compliance with international telecommunications equipment certification requirements
• Privacy Technology Restrictions: Varying international regulations regarding privacy and encryption technologies
• Consumer Protection: Ensuring compliance with Australian Consumer Law protections for all customers

2. Legal Framework and Compliance

2.1 Australian Consumer Law

All shipping services are provided in accordance with the Competition and Consumer Act 2010(Cth), specifically the Australian Consumer Law (ACL). This ensures:

• Consumer guarantees apply to all shipped products
• Right to refund, repair, or replacement for major failures
• Protection against misleading or deceptive conduct
• Fair contract terms and transparent pricing

2.2 Export Control Compliance

Our shipping policy ensures compliance with:

• Customs Act 1901 (Cth): Proper classification and handling of goods
• Defence and Strategic Goods List: Restrictions on export of controlled technology
• Customs (Prohibited Exports) Regulations 1958: Compliance with export prohibitions
• Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth):Customer identification and transaction monitoring

2.3 Telecommunications Compliance

Our products comply with Australian telecommunications standards under:

• Telecommunications Act 1997 (Cth): Equipment certification requirements
• Radiocommunications Act 1992 (Cth): Spectrum management and device approval
• Australian Communications and Media Authority (ACMA) standards:Technical compliance for telecommunications equipment

3. Shipping Methods and Timeframes

3.1 Available Shipping Options

3.2 Remote Area Delivery

Delivery to remote areas may be subject to:

• Extended delivery timeframes (up to 14 business days)
• Additional shipping surcharges
• Limited carrier availability
• Delivery to nearest post office or collection point

4. Shipping Costs and Fees

4.1 Shipping Fee Structure

Shipping costs are calculated based on:

• Delivery location (metropolitan, regional, or remote)
• Package weight and dimensions
• Selected shipping method
• Insurance value of contents

4.2 GST and Tax Compliance

All shipping charges include GST where applicable in accordance with:

• A New Tax System (Goods and Services Tax) Act 1999 (Cth):GST calculation and reporting
• Taxation Administration Act 1953 (Cth): Tax record keeping requirements

5. Delivery Requirements and Security

5.1 Delivery Security Measures

Given the sensitive nature of our privacy-focused products, we implement enhanced security measures:

• Signature Required: All deliveries require signature confirmation
• Secure Packaging: Discreet packaging without external product identification
• Insurance Coverage: All shipments are fully insured
• Chain of Custody: Complete tracking from dispatch to delivery

5.2 Delivery Address Requirements

To ensure successful delivery:

• Provide complete and accurate Australian address
• Include contact phone number for delivery coordination
• Ensure someone is available to receive and sign for the package
• Notify us of any special delivery instructions

6. Order Processing and Dispatch

6.1 Processing Timeframes

• Order Verification: 1-2 business days for payment and address verification
• Device Preparation: 2-3 business days for device configuration and testing
• Packaging and Dispatch: 1 business day for secure packaging and carrier pickup

6.2 Order Tracking and Communication

We provide comprehensive tracking and communication:

• Order confirmation email with processing timeline
• Dispatch notification with tracking number
• Real-time tracking updates via carrier system
• Delivery confirmation and receipt

7. Shipping Issues and Resolution

7.1 Lost or Damaged Shipments

In the event of shipping issues:

• Insurance Claims: We handle all insurance claims with carriers
• Replacement Process: Immediate replacement for lost or damaged items
• Investigation Period: 10 business days for carrier investigation
• Customer Support: Dedicated support throughout resolution process

7.2 Delivery Failures

If delivery cannot be completed:

• Package held at local depot or post office
• Customer notification with collection details
• 7-day collection period before return to sender
• Redelivery options available

8. Future International Shipping

We are actively working to expand our shipping capabilities to serve international customers. This expansion will require:

• Compliance with international export control regulations
• Telecommunications equipment certification in target countries
• Establishment of international shipping partnerships
• Development of country-specific legal and regulatory compliance frameworks

9. Contact Information

For shipping-related inquiries, please contact us:

10. Policy Updates

This Shipping Policy may be updated from time to time to reflect changes in our shipping capabilities, legal requirements, or business operations. Material changes will be communicated to customers via:

• Website notification with updated policy
• Email notification to existing customers
• 30-day notice period for significant changes