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Frequently Asked Questions

Find answers to common questions about our privacy-focused products and services.

Getting Started

Privacy & Security

Technical & Compatibility

VPN & Connectivity Services

Apps & Software

Purchase & Delivery

Support & Updates

Legal & Use Cases

Enterprise Solutions

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Our team is ready to answer any other questions you might have about our products and services.

Getting Started

What makes the Fortress Phone different from a regular smartphone?

What exactly is included with my Fortress Phone purchase?

How do I set up my Fortress Phone when it arrives?

Privacy & Security

How does the Fortress Phone protect my privacy?

What is a duress PIN and how does it work?

What happens if my phone is confiscated or stolen?

Technical & Compatibility

What is GrapheneOS and why is it more secure?

Can I use regular Android apps on the Fortress Phone?

Can I use my existing SIM card or phone number?

How long do security updates last?

Is it safe to connect to home internet with the Fortress Phone?

VPN & Connectivity Services

What VPN service is included and why is it important?

How do optional eSIM data products work?

Can I use messaging apps with optional eSIM data products?

Apps & Software

What apps come pre-installed on the Fortress Phone?

Are all the apps open source? Can I verify what's installed?

How do I install additional apps without Google Play?

Purchase & Delivery

Do you accept cash payments? How does invoicing work?

What payment methods do you accept?

How long does shipping take and is it discreet?

What is your return and warranty policy?

Support & Updates

How do I get help if I have issues?

How do updates work on GrapheneOS?

What if I accidentally trigger the wipe features?

Legal & Use Cases

Is it legal to use privacy phones in Australia?

Who typically uses Fortress Phones?

Can I travel internationally with the Fortress Phone?

Enterprise Solutions

How long does enterprise deployment take?

Can you customize the OS for our specific needs?

Do your devices work with our existing MDM solution?

What hardware modifications are available?

Can you help with compliance certifications?

What support is included with enterprise deployments?

How do you handle data sovereignty requirements?

Can't find what you're looking for?